Evaluation of the FastFIX Prototype 5Cs CARD System

The 5Cs architecture offers a hybrid Card And Rule-Driven (CARD) system that supports the Collaborative generation and refinement of a relational structure of Cases, ConditionNodes, Classifications, and Conclusions (hence 5Cs). It stretches the Multiple Classification Ripple Down Rules (MCRDR) algorithm and data structure to encompass collaborative classification, classification merging, and classification re-use. As well, it offers a very lightweight collaborative indexing tool that can act as an information broker to knowledge resources across an organisation's Intranet or across the broader Internet, and it supports the coexistence of multiple truths in the knowledge base. This paper reports the results of the software trial of the FastFIX prototype an early implementation of the 5Cs model, in a 24x7 high-volume ICT support centre.